FAQs

Orders & Discount

Do I need to creat an account when place the orders?

N0, we allow customers to place orders without an account.

Do you provide samples? Is it free or not?

We can provide the sample while we need to charge the sample fee. (P.S. Sample fee will be returned when the mass order is placed.)

Do you have minimum order requirement?

We do not have minimum order requirement, you can order any quantity as you want.

What payment do you accept?

Pay via PayPal, you can pay with your credit card (Visa, MasterCard and American Express) if you don’t have a PayPal account.

How to get the discount coupon code?

You can get our coupon codes in these ways:

  • Email Subscribe
  • Follow Our Social Media
  • Contact Our Customer Service

Shipping & Tracking

When and where will my item be shipped from?

We will arrange the shipping in 2 days, and your item will be shipped from Changzhou, China.

How long is the delivery time?

It’s according to the quantity. Generally for sample, it will take 1-3 days, for quantity orders it will take 7-12 days.

Will I be charged customs duty?

Generally, when we shipped out, we will mention “No Commercial Value” with a very lower price, like $20. However, we have no control over these charges, as the customs policies and import duties vary widely from country to country.


Return & Refund

What if the received items are missing, incorrect, broken?

  1. Please take as many photos/videos of the items as possible in the delivered package.
  2. Contact us to get solutions.

How to return the item?

Before you return the item, please contact us to get the return address.

How to get a refund?

Only once the parcel arrives back to our facility and is checked in, will a refund be issued after we confirm the package is in an undamaged and resalable condition.

Customers will be responsible for return shipping fees.

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